IATA Standard Ground Handling, STANDARD GROUND HANDLING AGREEMENT, IATA Standard Ground Handling Agreement, Standard, Possible Modification of Artikel 8, IATA, Ground Handling, STANDARD GROUND HANDLING, International Air Transport Association, IATA Standard Ground Handling Agreement , IATA Standard Ground Handling Agreement – Service Level Agreements, The Standard Ground Handling Agreement SGHA, Ground Operations Safety Manual SGHA 2018 The initial clause 5.10 of the SGHA 2013, which states that « contracting parties agree to comply with all applicable data protection laws. » It will be interesting to see how claims are handled and whether internal flight processes are the result of tracking and tracking cargo claims. Improvements can be made when airlines use more detailed documentation requirements for cargo shipments and handling of irregularities (AnnexS A 5.3.1 and 5.7). Within SGHA 2013, there was some confusion about the deadline for obtaining damages from a carrier. The confusion was caused by the following sentence: « Any claim must be filed within the time frame set out in section 31.2 of the 1999 Montreal Convention. » Section 31.2 sets the deadlines for filing claims of persons authorized for delivery for damaged and late shipments, 14 and 21 days respectively. A carrier`s claims against a ground carrier are not addressed. Some felt that the wording of the 2013 edition simply meant that a claim for damages from the carrier would be invalidated, unless the recipient had asserted a right within 14/21 days. Others argued that the carrier itself should seek compensation within those time frames. IATA has explicitly identified its resolutions and standard practices as benchmarks for the provision of services to businesses and has written them down in the new paragraphs 5.3 (a) and (b). In 2013, the IATA Ground Support Council authorized the use of yellow pages for the publication of pages of text amending Appendix B in the years between the new versions of the SGHA. SGHA 2018 Appendix B has now fully added the yellow pages to paragraph 8. In the future, this will provide some flexibility in the basic model.
Standard IATA Delay Codes (AHM730) 15 … This publication contains the 2013 version of the IATA Standard Ground Handling Agreement (SGHA), as published in IATA Of course, carriers will have their own ground operating guides, other service provider guidelines, codes of conduct, approach policies, customer service (such as a customer charter), style and even brand. Handling companies are often the face of an airline in an airport. Airlines must provide sufficient information to enable assistance companies to perform the processing properly (new point 5.1). The new clause 3.3 of SGHA 2018 prohibits self-help if an institution has already outsourced it under the SGHA. In Europe, for example, the 1996 European Directive on Stopover Assistance (96/67/EC) opened up the market for stopover assistance to competition and maintained the general freedom of the airline to self-manage at an airport. SGHA 2018 has highlighted broader audit rights under Clause 5.9 to allow other carriers within an IATA audit pool to review the handling company in favour of this pool. Currently, there are 37 airlines within the ISAGO Audit Pool, which can benefit from joint audit reports for the same handler at a given airport.